Frequently Asked Questions

Ordering

1. Do I need to be a registered member to place an order online?

No you do not. You can place an order online as a guest. However, we recommend you become a member to save time filling out your details each time you order. You'll also be added to the mailing list and get discounts and voucher codes when we do online promotions.

2. Can I cancel my order once its been placed online?

Usually we do not allow this due to resources, but if we have the time to we'll accommodate customers as best we can.

 

Payment Options

1. What currencies can I use to place an order?

You can pay using various currencies. If you choose a currency from the drop down list in the top right corner of the page, all our prices will be displayed in that currency. When you come to pay for your order, you will be charged in the currency you have selected.

2. Do your prices include VAT if i live outside of the EU?

VAT is not included in our prices for customers who live outside of the EU.

3. How can I pay for my order?

We accept payment from most of the popular debit and credit cards: VISA, VISA Electron, MasterCard, Maestro, Delta and also PayPal.

 

Delivery

1. Can I have my order delivered to an alternative address?

Yes you can although you will still need to fill in the billing address where your card is registered to. A separate section will appear when completing your transaction for the delivery address i.e. place of work.

2. What delivery charges apply to UK orders?

More detailed information can be found within our TERMS & DELIVERY section. Standard delivery charge is £3.95, Next Working Day £7.90, Saturday & Sunday Delivery £9.95.

3. What delivery charges apply to International orders?

For more detailed information please click TERMS & DELIVERY to see what we have available.

4. Who will deliver my parcel?

Royal Mail will be used for standard delivery, non standard services will be couriers Interlink, DPD and UPS. This applies for both UK and International customers.

 

Returns

1. What is the returns policy?

UK buyers have 10 working days to return unwanted goods and international buyers have 14 working days for a refund. Buyers can return items for a refund providing they are sent in the same condition in which they are received with tags attached and boxes intact. If you require an alternate size you can request an exchange by listing the size you wish to have sent back out, however we would recommend reordering and returning the item for a refund. This is because we cannot guarantee that the required size will be in stock at the time that the returning parcel arrives back with us. Customers will be refunded in the event that an item is returned for another size which is no longer available.

2. How do I return my order?

If you wish to return your order please do so by sealing the package up securely and folding the unwanted items. Send them back via a recorded delivery to the returns address, as stated on your invoice, with a copy of your invoice inside the parcel. Please ensure that all tags remain attached to the returning item and that all trainer boxes are kept intact. Please also ensure that your name and order number are clearly indicated on the returning paperwork so we are able to match the returning item with your order. Buyers should retain any postage receipts until the order is refunded just in case the parcel should become lost in transit.

3. Will I be credited the returns postage costs?

We do not refund returns postage costs unless the items received were faulty in the first place or an order was sent out incorrectly by 80s Casual Classics.

 
 
For any further questions please contact us on 01234 851681 or email us at sales@80scasualclassics.co.uk.
 
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