Delivery and Returns

How Long Before I Receive My Order?

UK STANDARD DELIVERY

The standard UK delivery charge is £3.95 on orders above £29.

£2.50 delivery on orders below £29 to recognise smaller value accessories and t-shirts.

Orders received before 4pm Monday to Friday will generally be shipped the same day with a 48 hour dispatch period. Orders received at the weekends will usually be shipped on a Monday with the exception of a Bank Holiday weekend when Tuesday dispatch will apply.

All orders above £69.95 in the UK will be upgraded to a next-working day delivery at no extra cost. This means that customers will still be required to pay the £3.95 Standard Delivery cost however this will then be sent out on a quicker, upgraded service to arrive the following day (orders must be placed before 16:00 to be dispatched the same day).

If this is not possible for example an error has taken place when you have tried to pay, or an item is out of stock, you will be notified via email or a phone call.

A confirmation of shipping email is always sent once goods have been shipped with a tracking number from the postal service used. 

Deliveries are sent Recorded Delivery via Royal Mail 48hr Tracked and DPD Local.  A signature will be required on delivery otherwise the delivery company will leave a card through your door to enable you to re-arrange a suitable delivery time or collection from your local Post Office branch.

*To track your order via Royal Mail click HERE to be taken to their Track & Trace facility. Make sure you have your tracking reference number to hand (available on your dispatch confirmation e-mail) and follow the online instructions.

"We cannot authorise that parcels be left in bins, in sheds or over the fence. Items may be left with neighbours as long as the item is signed for".

Next Working Day Service

DPD Local Next Working Day Delivery is applicable to UK Customers only. The cost of which will total £5.95(£3.95 on orders over £69.95) and is available on purchases Monday to Thursday if ordered before 4pm. Any items bought after the Thursday 4pm deadline will be receiving your goods the following Monday unless you take a Saturday Upgrade, with the exception of Bank Holidays where they will dispatched for a Tuesday delivery.

Saturday Next Day Delivery

Saturday Next Day Delivery service, via DPD, is £9.95 per order for orders placed before 3:30pm Friday.

When will you be charged?

Your card will be debited as soon as you place the order. Should for any reason we are unable to supply any item we will first call to see whether or not you would like an alternative or offer a full refund to your debit/credit card.

Europe & Worldwide Delivery

We currently ship items to a variety of countries within the EU at a rate of £7.95 and the rest of the world at a rate of £14.95. As with any other delivery each one needs a signature as they will be sent via Royal Mail International Signed For or via DPD. With countries outside of the EU parcels will usually be delivered within 7-10 working days, but on the odd occasion parcels can be held in customs and this can cause some delays.  We are not responsible for any imports charges that may be payable by the recipient of the parcel.

Unfortunately we have no control over these charges.

Delivery Address

Your delivery address must be the same as on the credit card statement for the first order. Once this address is verified an alternative delivery address may be added i.e. place of work.

Klarna Checkout

See it, Buy It & Pay Later with Klarna. No need to wait for payday, simply select pay later at checkout.

Find out more about Klarna payment here.

 

**Christmas Delivery 2019, New Year's Post and Returns**

All goods ordered before 10:00am on the 21st December will be dispatched that day and will be sent on a next-working day delivery with an estimated delivery date of 23rd December. All goods ordered after 10:00pm on the 21st December will not be dispatched until Monday 23rd December with an estimated delivery date of 27th December. Due to earlier collections the last point to order for same day dispatch on Tuesday 24th December will be 12:15pm however please note that these orders will not arrive in time for Christmas. All orders placed after this point will not be dispatched until Thursday 27th December. A Saturday delivery option will also be made available which will have an estimated delivery date of 21st December when selected before 16:00pm on 20th December.

The last chance to get your order for in time for New Year’s Eve is 3:30pm Friday 27th December however you will need to select the Next Working day or Saturday delivery option. All goods ordered before 3:30pm on the 27th December will be dispatched that day but Standard deliveries do not commence until the 2nd January (excluding Scotland). Any goods ordered after 3:30pm on Friday 27th December will be dispatched on Monday 30th December. Any order placed after 11:30am on Tuesday 31st December will be dispatched on Thursday 2nd January 2020.

All orders placed after 21st October 2019 are eligible for our extended Christmas Returns window. Customers will have until the 12th January 2020 to return any unwanted orders placed after the 21st October 2019. Please ensure that all tags remain attached to the returning products and boxes are maintained in the condition that they are received in order to return goods. Please note that we do not accept items back without tags/boxes.

Please find the latest recommended delivery dates for worldwide countries below. These dates have been provided to us by Royal Mail:

Int'l Standard, HM Forces Airmail & Int'l tracking and signature services

Date

Destination

Monday 9 December

Africa, Asia, Caribbean, Central and South America, Far and Middle East.

Tuesday 10 December

Cyprus and Malta.

Wednesday 11 December

Eastern Europe (except Czech Republic, Poland and Slovakia).

Thursday 12 December

Australia, Greece, New Zealand and Turkey.

Friday 13 December

Airmail to static HM Forces.

Saturday 14 December

Canada, Czech Republic, Finland, Italy, Poland, Sweden and USA.

Monday 16 December

Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain and Switzerland.

Wednesday 18 December

Belgium, France, Ireland and Luxembourg.

How To Return or Exchange a Product?

UK customers must return any unwanted goods within 10 working days from the day they are received, with overseas customers having 14 days from the date of delivery. Please include a copy of the invoice in with your items so we know who they have come from. The returning goods should be posted via a recorded delivery with the buyer retaining any receipts in case the parcel should become lost in transit. 

If you require an alternate size you can request an exchange by listing the size you wish to have sent back out, however we would alternatively recommend reordering and returning the item for a refund as we cannot guarantee that the required size will be in stock at the time that the returning parcel arrives back with us. Any order returned for an exchange will be refunded if we do not have the requested item in stock.

Please ensure when returning items in boxes such as trainers that the boxes are not cello taped as this causes damage to them. We require all returned items to be sent back in the condition that they were sent with tags attached and boxes intact. 

*If you wish to return underwear please ensure they are folded back up neatly into the packaging and do not remove the original wrapping for hygiene reasons. *

*If you wish to return your goods please send them back to 80s Casual Classics, Unit 2 Triumph Way, Woburn Road Industrial Estate, Kempston, Bedford, MK42 7QB. *

We do not refund returns postage costs unless the items received were faulty in the first place or an order was sent out incorrectly by 80s Casual Classics.

 
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