Ben Sherman is a new addition to 80s Casual Classics, but it's been a go to brand for a huge wealth of people since the 1970's. We're happy to now be stocking this authentic, classic, British brand and have plenty options available across Knitwear, Polo Shirts, Shirts, T Shirts, Jeans, Chinos and Cords, and loads more items that greatly reflect the quality of Ben Sherman as a brand over its existence.
UK STANDARD DELIVERY
The standard UK delivery charge for larger and multiple items is £3.95 with some smaller value accessories and t-shirt brands the charge can reduce to just £2.50. No additional charges are made for multiple purchases.
Orders received before 4pm Monday to Friday will generally be shipped the same day with a 48 hour dispatch period. Orders received at the weekends will usually be shipped on a Monday with the exception of a Bank Holiday weekend when Tuesday dispatch will apply.
If this is not possible for example an error has taken place when you have tried to pay, or an item is out of stock, you will be notified via email or a phone call.
A confirmation of shipping email is always sent once goods have been shipped with a tracking number from the postal service used.
Deliveries are sent Recorded Delivery via Royal Mail 48hr Tracked or DPD Local. A signature will be required on delivery otherwise the delivery company will leave a card through your door to enable you to re-arrange a suitable delivery time or collection from your local Post Office branch.
*To track your order via Royal Mail click HERE to be taken to their Track & Trace facility. Make sure you have your tracking reference number to hand (available on your dispatch confirmation e-mail) and follow the online instructions.
"We cannot authorise that parcels be left in bins, in sheds or over the fence. Items may be left with neighbours as long as the item is signed for".
NEXT WORKING DAY SERVICE
DPD Local Next Working Day Delivery is applicable to UK Customers at a cost of £4.95 and is available on purchases Monday to Thursday if ordered before 4pm. Any items bought after the Thursday 4pm deadline will mean that your parcel is dispatched on Friday to arrive the following Monday unless you take a Saturday Upgrade, with the exception of Bank Holidays where they will dispatched for a Tuesday delivery. If the order is placed after the 4pm deadline on Friday your parcel will be dispatched on the following Monday to arrive on Tuesday.
*Due to the current Covid-19 Pandemic, delivery services may be slightly delayed via Royal Mail & DPD*
SATURDAY NEXT DAY DELIVERY
Saturday Next Day Delivery service, via DPD, is £5.95 per order for orders placed before 3:30pm Friday.
EUROPE & WORLDWIDE DELIVERY
As of 1st January 2021, please note that orders will not be delivered until duties and taxes are paid in full. All orders into the European Union will be sent without taxes and duties paid for meaning that these will need to be paid for by the customer upon entry to the destination country. The recipient will be contacted by email or text to allow for these customs to be paid for and the parcel will be released for delivery following payment. All orders over £135 will be eligible for duty charges which will be determined in the country of the recipient however these will also need to be paid for by the recipient before receiving their order.
We currently ship items to a variety of countries within the EU and the rest of the world. As with any other delivery each one needs a signature as they will be sent via Royal Mail International Signed For or via DPD. With countries outside of the EU parcels will usually be delivered within 5-10 working days, but on the odd occasion parcels can be held in customs and this can cause some delays. Whilst non Eu countries will be saved UK VAT charges any local Customs or import duties are charged once the parcel reaches its destination country. These charges will be paid by the recipient of the parcel.
Unfortunately we have no control over these charges.
Your delivery address must be the same as on the credit card statement for the first order. Once this address is verified an alternative delivery address may be added i.e. place of work.
All orders placed after 21st October 2020 are eligible for our extended Christmas Returns window. Customers will have until the 5th January 2021 to return any unwanted orders placed after the 21st October 2020. Please ensure that all tags remain attached to the returning products and boxes are maintained in the condition that they are received in order to return goods. Please note that we do not accept items back without tags/boxes.
WHEN WILL YOU BE CHARGED?
Your card will be debited as soon as you place the order. Should for any reason we are unable to supply any item we will first call to see whether or not you would like an alternative or offer a full refund to your debit/credit card.
HOW TO RETURN OR EXCHANGE A PRODUCT?
If you wish to return any unwanted goods UK customers must return them within 10 working days from the day you receive them, with overseas customers having 14 days to return them. Please include a copy of the invoice in with your items so we know who they have come from. The returning goods should be posted via a recorded delivery with the buyer retaining any receipts in case the parcel should become lost in transit.
If you require an alternate size you can request an exchange by listing the size you wish to have sent back out, however we would recommend reordering and returning the item for a refund. This is because we cannot guarantee that the required size will be in stock at the time that the returning parcel arrives back with us. Any order returned for an exchange will be refunded if we do not have the requested item in stock.
Please ensure when returning items in boxes such as trainers that the boxes are not cello taped as this causes damage to them. We require all returned items to be sent back in the condition that they were sent with tags attached and boxes intact.
*Please note that for hygiene reasons we cannot accept returns of underwear if the outer packaging has been opened. *
*If you wish to return your goods please send them back to 80s Casual Classics, Unit 17 Triumph Way, Woburn Road Industrial Estate, Kempston, Bedford, MK42 7QB. *
We do not refund returns postage costs unless the items received were faulty in the first place or an order was sent out incorrectly by 80s Casual Classics.
1. Do I need to be a registered member to place an order online?
No you do not. You can place an order online as a guest. However, we recommend you become a member to save time filling out your details each time you order. You'll also be added to the mailing list and get discounts and voucher codes when we do online promotions.
2. Can I cancel my order once its been placed online?
Usually we do not allow this due to resources, but if we have the time to we'll accommodate customers as best we can.
1. What is the returns policy?
UK buyers have 10 working days to return unwanted goods and international buyers have 14 working days for a refund. Buyers can return items for a refund providing they are sent in the same condition in which they are received with tags attached and boxes intact. If you require an alternate size you can request an exchange by listing the size you wish to have sent back out, however we would recommend reordering and returning the item for a refund. This is because we cannot guarantee that the required size will be in stock at the time that the returning parcel arrives back with us. Customers will be refunded in the event that an item is returned for another size which is no longer available.
2. How do I return my order?
If you wish to return your order please do so by sealing the package up securely and folding the unwanted items. Send them back via a recorded delivery to the returns address, as stated on your invoice, with a copy of your invoice inside the parcel. Please ensure that all tags remain attached to the returning item and that all trainer boxes are kept intact. Please also ensure that your name and order number are clearly indicated on the returning paperwork so we are able to match the returning item with your order. Buyers should retain any postage receipts until the order is refunded just in case the parcel should become lost in transit.
3. Will I be credited the returns postage costs?